CITIZEN CHARTER
THE PRESS INFORMATION
BUREAU
THE VISION:
The Press Information
Bureau, Government of India under the Ministry of Information
and Broadcasting aims to facilitate the dissemination of information
from the Central Government to the media, both print and electronic,
through more and more modern, efficient, accurate and fast systems.
- Providing state-of-the art information
retrieval facilities from its Website.
- Developing an all encompassing
electronic photo library, covering development issues as well
as photographs of historic interest.
- Providing friendly and efficient
media facilitation for its clients.
THE MISSION;
The Press Information
Bureau’s core functions are :-
- Dissemination of information about
government policies, programmes and activities
- Providing feedback from the media
to various government departments and public sector organisations
under various Ministries on how these policies and activities
are received by the people, through the media.
- Advising the government on its
information strategy
- Giving source material and launch
of multi media awareness campaigns
- Providing explanation and background
for official pronouncements
CLIENTS SERVICED:
The Bureau’s
clients are:-
- All Ministries/departments of
the Government of India
- The media (print & electronic,
Indian and foreign)
SERVICES PROVIDED:
The Bureau provides
the following services to its clients in the government:-
- Immediate issue of press releases
and /or background information as soon as an event has been
held.
- Posting of press releases and
backgrounders on the Bureau’s website as soon as an event has
been held
- Providing immediate feedback to
policy makers; Ministers and senior officials following a news
break in the media to allow policy makers to assess its impact
and make any policy correctives if found to be necessary.
The Bureau provides
the following services to its clients in the media:-
- Press releases and handouts in
the form of hard copies
- Press releases, handouts, features
and photographs through our Website (pib.nic.in)
and archival material through our data bank (pib.myris.com).
These sites are updated till 9.00 p.m. or even later everyday.
- Still news photos of important
events – hard copies and on website- colour as well as black
& whites
- Backgrounders on important issues
- Illustrated features and computer
graphics
- Organising press briefings and
interaction with the media for providing explanation to government
policies
- Press Conferences to disseminate
important and major government decisions.
- Providing clarifications to the
media on their queries, after the issue of press releases. This
is done either directly by officials in the Bureau or by arranging
briefings with concerned officials in the ministries.
EXPECTATIONS
FROM OUR CLIENTS:
- The Bureau expects its clients
in the Government to provide the officials of the Bureau timely
access to information so that the view points and programes,
policies and activities of the various ministries/departments
can be properly projected in the media.
MODE OF COMMUNICTION:
The Bureau provides
information to tens of thousands of newspapers, electronic and
other media organisations through:-
- Despatch of press releases through
e-mail
- Despatch of photographs through
e-mail
- Posting of press releases and
photographs on our Websites
- Providing free e-mail subscription
to our clients.
- Organising press tours through
PIB or through the Ministries/public sector organisations under
the Ministries to projects and sites where the Government of
India is undertaking major development work both in the social
and infrastructure sector.
- Setting up of Special Media Centres
for events of national and international importance
- Transmition of information through
fax, e-mail, our Website, telephone, despatch rider service,
and the postal system.
BUREAU’S NETWORK
OF OFFICES:
- The Bureau’s offices are located
almost in all state capitals and even in some non capital towns
with significant media presence.
- The Bureau has eight regional
offices in the country to disseminate information about the
programmes, policies and activities of the Central Government
to the media and oversee the functioning of branch offices in
the region.
- The Bureau also has 31 branch
offices functioning under the regional offices in different
cities to cater to the requirements of the language press.
GRIEVANCE REDRESSAL
OFFICER:
The address of the
Grievance Officer in the Bureau is:-
PARTICULARS
OF PUBLIC GRIEVANCE OFFICER
|
Particulars
of Public Grievance Officer
|
| Name |
Smt.
Shipra Biswas |
| Designation |
Addl.
Principal Information Officer |
| Office
Address |
Room
No. - 102, A - Wing, Shastri Bhavan, Dr. Rajendra Prasad Marg,
New Delhi - 110 001 |
| Telephone
No. |
011-23384462
(O) |
| Fax
No. |
- |
| E-mail |
- |
| Hear
and recieve grievances of public every Wednesday from 14.00
hrs. to 15.00 hrs. |
PARTICULARS OF STAFF GRIEVANCE
OFFICER
|
Name
|
Sh. Harsh Bhal
|
|
Designation
|
Director Public Relations
|
|
Office Address
|
Room No.129, ‘A’ Wing, Shastri
Bhavan, Dr. Rajendra Prasad Marg,
New Delhi-110001.
|
|
Telephone No.
|
011-23381075
|
|
Fax No.
|
011-23381075
|
|
E-Mail Address
|
harshbhal2002@yahoo.com
|
|
Hear and receive grievances
of staff every Monday from 15 hrs. to 16 hrs.
|
Any client not satisfied
by any service of PIB or aggrieved by any other action of this
Bureau can seek redressal of his/her grievances through Grievance
Officer. Every such person shall be entitled to information about
the action taken on his/her grievance within a period of 30 days
from the date on which the complaint is received in this Bureau.
If clients desire to meet the
Grievance Officer in connection with their grievances, they can
do so without any prior appointment on aforesaid days and time.
