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Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
02-August-2018 13:06 IST
Redressal of Public Grievances

The Government has put in place a Centralised Public Grievance Redress and Monitoring System (CPGRAMS) which is an online centralized web application for redress of public grievances by various Central and State Government agencies and States. CPGRAMS facilitates the citizen to lodge grievance online and also view its current status, through citizen interface (http://pgportal.gov.in) of the application.

The grievances can also be lodged through apex bodies like Prime Minister’s Office (PMO), President’s Secretariat, Directorate of Public Grievances (DPG) in Cabinet Secretariat and Department of Pension & Pensioners’ Welfare (DPPW), Government of India.  Grievances from all these sources are received in the CPGRAMS at back end.  Grievances can also be lodged through a Mobile App and grievances received through post are

scanned and uploaded on the CPGRAMS. All Ministries/Departments are connected to CPGRAMS. Status of action taken on grievances is uploaded by all concerned on CPGRAMS.

Number of grievances received and redressed in the past three months related to GOI as on 26/07/2018 at 5:30PM are as follows:

 

Month

Brought forward

Received

Disposed

May

104638

103803

106673

June

101768

92941

84009

July

110700

79260

88778

 

The present Centralised Public Grievance and Redress Monitoring System (CPGRAMS) is an e-redressal system since it is a web-based system.

 

This information was provided by the Union Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh in written reply to a question in Rajya Sabha today.

 

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