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Special Service and Features

Mobile SEVA – Reaching Out to the Citizens

The National Council for Science & Technology Communication (NCSTC) is mandated to communicate science & technology (S&T) to masses, stimulate scientific and technological temper and coordinate & orchestrate such efforts throughout the country





                                                                     Republic Day 2014


Mobile Seva is an initiative of DeitY that aims to provide government services to the people through mobile phones and tablets. Mobile Seva has been developed by DeitY as the core infrastructure for enabling the availability of public services through mobile devices. Mobile Seva enables the integration of the mobile platform with the common e-Governance infrastructure consisting of State Data Centres (SDCs), State Wide Area Networks (SWANs), State and National Service Delivery Gateways (SSDGs/ NSDG).


As a part of this initiative, the Framework for Mobile Governance was notified in February 2012. The SMS Gateway was operationalized in July 2011. As on date, over 850 Central and State Govt. Departments are using Mobile Seva for providing SMSbased services, and over 58 Crore SMS notifications have been sent to citizens for various mobile based services. The most prolific users of the “PUSH SMS” are Department of Agriculture in the Central Government, MeeSeva project in Andhra Pradesh and Department of IT in Madhya Pradesh, etc.


Citizens can now directly interact with Government departments through SMS. As on date, over 260 public services have been made available to the citizens and stakeholders through Pull SMS over the short-code 166 with the long-term vision of enabling all government departments across the nation to provide their respective non emergency public services through a single nationally-available number. These services are also available on the long code 9223166166. Details of telecom service providers offering access through the shortcode are available on the Mobile Seva portal (www.mgov.gov.in >> Citizen Services >> 166/51969/9223166166 Pull Service).


A Government Mobile Applications Store (m-AppStore) has also been developed by  DeitY as part of Mobile Seva and can be accessed from www.apps.mgov.gov.in. The m-AppStore currently hosts over 240 live mobile applications, such as the Polling Station Location app for the Election Commission of India that has been used to map polling stations in the country. Another useful m-app is the on-screen keyboard driver & editor for Android devices for GIST Hindi language and 11 other Indian languages.


A Mobile Payment Gateway has also been integrated with Mobile Seva which would allow a person to make payment for government services through his or her mobile phone. USSD and IVRS based services have also been developed and are currently being piloted.


Mobile Seva is being developed around open standards and cloud-based solutions by DeitY through its organization C-DAC. Mobile Seva has been scaled up for implementation at the national level for meeting the ever-increasing demands from government departments interested in reaching out to the citizens through mobile devices.


Citizens can visit the portal www.mgov.gov.in for more information and also interact with the project team through social media (www.facebook.com/DIT.MGOV)

(PIB Features).



*With inputs from the Department of Electronics and Information Technology (DeitY)







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