Mobile Seva is an initiative of DeitY that aims
to provide government services to the people through mobile phones and tablets.
Mobile Seva has been developed by DeitY as the core infrastructure for enabling
the availability of public services through mobile devices. Mobile Seva enables
the integration of the mobile platform with the common e-Governance
infrastructure consisting of State Data Centres (SDCs), State Wide Area
Networks (SWANs), State and National Service Delivery Gateways (SSDGs/ NSDG).
As a part of this initiative, the Framework for
Mobile Governance was notified in February 2012. The SMS Gateway was
operationalized in July 2011. As on date, over 850 Central and State Govt.
Departments are using Mobile Seva for providing SMSbased services, and over 58
Crore SMS notifications have been sent to citizens for various mobile based
services. The most prolific users of the “PUSH SMS” are Department of
Agriculture in the Central Government, MeeSeva project in Andhra Pradesh and
Department of IT in Madhya Pradesh, etc.
Citizens can now directly interact with
Government departments through SMS. As on date, over 260 public services have
been made available to the citizens and stakeholders through Pull SMS over the
short-code 166 with the long-term vision of enabling all government departments
across the nation to provide their respective non emergency public services
through a single nationally-available number. These services are also available
on the long code 9223166166. Details of telecom service providers offering
access through the shortcode are available on the Mobile Seva portal
(www.mgov.gov.in >> Citizen Services >> 166/51969/9223166166 Pull
A Government Mobile Applications Store
(m-AppStore) has also been developed by DeitY as part of Mobile Seva and
can be accessed from www.apps.mgov.gov.in. The m-AppStore currently hosts over
240 live mobile applications, such as the Polling Station Location app for the
Election Commission of India that has been used to map polling stations in the
country. Another useful m-app is the on-screen keyboard driver & editor for
Android devices for GIST Hindi language and 11 other Indian languages.
A Mobile Payment Gateway has also been
integrated with Mobile Seva which would allow a person to make payment for
government services through his or her mobile phone. USSD and IVRS based
services have also been developed and are currently being piloted.
Mobile Seva is being developed around open
standards and cloud-based solutions by DeitY through its organization C-DAC.
Mobile Seva has been scaled up for implementation at the national level for
meeting the ever-increasing demands from government departments interested in
reaching out to the citizens through mobile devices.
Citizens can visit the portal www.mgov.gov.in
for more information and also interact with the project team through social
inputs from the Department of Electronics and Information Technology (DeitY)