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English Release 24-July 2014
Date Month Year
  • President's Secretariat
  • President of India condoles the loss of lives of school children in a bus accident in Telangana
  • President of India inaugurates bank and post office at their new locations in the President’s estate
  • Prime Minister's Office
  • Nagaland Governor calls on PM
  • PM condoles loss of lives in accident in Medak district
  • Delegation from Aga Khan Foundation meets PM
  • Department of Atomic Energy
  • Production of Atomic Energy in Gujarat
  • Preparation of Nuclear and Radiation Safety Policy
  • Facilities for Workers in Atomic Projects
  • Concern Over Nuclear Liability Law
  • Rare Earths in Kollam
  • Department of Space
  • Launching of Mars Orbiter Mission Spacecraft
  • Launching of SAARC Satellite
  • Problem of Waste Deposits in Space
  • Space Projects Initiated/Pending Completion
  • Min of Civil Aviation
  • Civil Aviation Minister Directs Officials to Improve Maintenance at Chennai Airport
  • Min of Coal
  • Import Policy for Coal
  • Projects of CIL
  • Min of Defence
  • MALABAR – 2014
  • Min of External Affairs
  • Strengthening of India-Asean ties
  • Revisiting of nuclear liability bill
  • Hiring of consultants for business promotion
  • Complicated procedure for passports
  • Text of the Statement on Calling Attention Motion on "Situation Arising out of Indians Stranded in Iraq and Steps Taken by the Government in this Regard" in the Lok Sabha by the Minister
  • Ministry of Finance
  • Indirect Tax Revenue (Provisional) Collections During April-June 2014 Increase from Rs 1,08,639 Crore to Rs.1,13,570 Crore Registering an Increase of 4.5 % over the Corresponding Period in last Financial Year
  • Government Approves 19 Proposals of Foreign Direct Investment (FDI) Amounting to about Rs. 2326.72 Crore
  • Special Arrangements Made for Accepting Returns of Income
  • Min of Minority Affairs
  • Social and Educational Uplift of Minorities
  • Scholarship to Students of Minority Community
  • Setting up of Minority Commission
  • Min of New and Renewable Energy
  • Setting up of Biogas Plants
  • Production of Bio-Compressed Natural Gas
  • Jawaharlal Nehru National Solar Mission
  • Installation of Solar Water Pumps
  • Min of Overseas Indian Affairs
  • Support to Indian workers overseas
  • Problem due to weak immigration laws
  • Legal assistance to overseas Indians
  • Complaints against fraudulent recruiting agents
  • Centre to help Indian workers abroad
  • Min of Personnel, Public Grievances & Pensions
  • Combined Medical Services Examination, 2014
  • Special Cadre for Super Specialist Doctors
  • Award to Industrious Government Staffers
  • Min of Petroleum & Natural Gas
  • Delhi MPs meet the Petroleum and Natural gas Minister to discuss PNG issues
  • Global crude oil price of Indian Basket decreased to US$ 105.56 per bbl on 23.07.2014
  • Min of Power
  • Privatisation of Electricity Production
  • Power for All
  • Steps Taken To Increase Power Production
  • Ministry of Railways
  • Advance Booking of Reserved Train Tickets
  • Advance Booking of Reserved Train Tickets
  • Modernisation of Railway Network
  • Running of Summer Special Trains
  • Development of Railway Stations for Tourism
  • Emergency Medical Facilities in Trains
  • Min of Social Justice & Empowerment
  • National Commission for Backward Classes
  • National Overseas Scholarships for SC's
  • Legislature on Eradication of Manual Scavenging
  • Drug Abuse among Citizens
  • Min of Statistics & Programme Implementation
  • Review of Function of MPLADS
  • Ministry of Water Resources
  • Narmada Canal Project
  • Ganga Manthan
  • Areas under Water Bodies
  • Water Logging and Salinity in Command Areas
  • Availability of Surface and Ground Water
  • Indo-Nepal Joint Ministerial Commission on Water Resources
  • Flood Management
  • Min of Women and Child Development
  • Two lakh Anganwadi Centre Buildings approved for construction by Government in 12th Plan
  • Logo Design Competition launched for ‘Beti Bachao Beti Padhao’ Campaign

Previous Date

 
Ministry of Communications & Information Technology26-March, 2013 16:16 IST
TRAI releases Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013 dated 25th March, 2013”.

The Telecom Regulatory Authority of India (TRAI) has issued the “Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013” amending the framework for audit of the metering and billing system of service providers provided in the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2006, so as to protect the interest of consumers.

The regulations issued in 2006 have prescribed a Code of Practice for metering and billing accuracy, containing standards for metering and billing, which every access service provider has to comply, so as to minimize the incidences of billing complaints and for protecting the interest of consumers. These regulations also provided for a system of annual audit of the metering and billing system through any one of the auditors, from the panel notified by TRAI, and the service providers are required to submit Audit Report by 30th June of every year and Action Taken Report on the inadequacies, if any, pointed out by the Auditor by 30th September. TRAI had issued a Consultation Paper on 27th November, 2012, seeking the comments of stakeholders on the proposals to introduce financial disincentives for addressing the problem of delay in submission of audit reports and action taken reports, false or incomplete audit and action taken reports and delayed refund of overcharges to affected consumers and proposals for improvement of quality of audit. Open House Discussions were held in Delhi on 9th January, 2013. After considering the views received from the stakeholders during the consultation process, TRAI has issued the Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013. The salient features of these regulations are given below:

Service providers to get its metering and billing system audited annually for basic and cellular mobile telephone service in each service area through any one of the auditor from the panel notified by TRAI.

Audit of call data records of one month of sample subscribers from most popular plans, new plans, data plans and Special Tariff Vouchers, in each Quarter so that the audit is representative of the whole year and also to facilitate timely refund of overcharged amounts.

Submission of audit report and action taken report by service providers to TRAI every year by 31st July and 15th November respectively.

Financial disincentive at the rate of Rs.1,00,000/- per week for delay in submission of Audit Reports and Action Taken Reports by the service providers.

Financial disincentive not exceeding Rs.10,00,000/- per Action Taken Report for false or incomplete information in the Action Taken Report.

In all cases of overcharging established during audit the affected customers shall be refunded of the overcharged amounts within two months, failing which the service provider shall be liable for financial disincentive equivalent to the amount of overcharged amount.

Auditors to submit monthly progress report to TRAI on refund of overcharged amounts to affected customers, in addition to submission of report on progress of audit at periodic intervals.

The full textoftheregulationsisavailableonTRAI’s website(www.trai.gov.in). ForanyfurtherclarificationspleasecontactMr.A.RobertJ.Ravi,Advisor(QOS) on011-23230404.

*****


MV/RK
(Release ID :94307)

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