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English Release 20-August 2014
Date Month Year
  • President's Secretariat
  • President of India condoles the passing away of Shri Bks Iyengar
  • Conference of Chairmen, Board of Governors and Directors of Indian Institutes of Technology to be held on August 22
  • Prime Minister's Office
  • PM condoles the passing away of Yogacharya BKS Iyenger
  • PM presents DRDO awards
  • Cabinet
  • Digital India – A programme to transform India into digital empowered society and knowledge economy
  • Nagpur Metro Rail Project
  • USOF supported scheme to provide mobile services in areas affected by Left Wing Extremism
  • Min of Comm. & Information Technology
  • Digital India – A programme to transform India into digital empowered society and knowledge economy
  • USOF supported scheme to provide mobile services in areas affected by Left Wing Extremism
  • Min of Defence
  • Raksha Mantri Lays Foundation Stone for Nau Sena Bhawan Building Complex
  • Make DRDO a Hub for Defence Manufacturing – Arun Jaitley
  • The Coas Pays Respect to Mortal Remains of Havildar Gaya Prasad
  • Port Call INS Sahyadri at Manila, Philippines
  • Ministry of Finance
  • Public Comments sought on Draft of Forward Contracts (Regulation) (Intermediaries) Rules, 2014
  • Min of Food Processing Industries
  • Committee setup to suggest restructuring of FCI
  • Min of Health and Family Welfare
  • No Ebola suspect case admitted today to Quarantine cum Isolation Health Facility at Delhi Airport
  • Min of Home Affairs
  • Home Minister Reviews Assam-Nagaland Border Incidents
  • Special Training on Disaster Management
  • Director General Level Talks Between NCB, India and PNB, Sri Lanka
  • Home Minister Launches the Plan Scheme of Mainstreaming Civil Defence in Disaster Risk Reduction
  • FCRA Outreach Seminar in Maharashtra
  • Min of Personnel, Public Grievances & Pensions
  • Dr. Jitendra Singh Submits Proposal for Women Toilets in Border Areas of J&K
  • ACC Appointment
  • Min of Petroleum & Natural Gas
  • Petroleum & Natural Gas Minister reviewed the project of tourist facilities and peripheral being developed by the Indian Oil Foundation Trust
  • Global crude oil price of Indian Basket decreased to US$ 99.94 per bbl on 19.08.2014
  • Min of Power
  • PM to Dedicate 765 kV Ranchi-Dharamjaygarh-Sipat Inter-Regional Transmission Line ;
  • Prime Minister to Dedicate Mouda Super Thermal Power Project to the Nation in Nagpur Tomorrow
  • Ministry of Tourism
  • State Tourism Ministers Conference to be held in New Delhi on 21st August 2014
  • Min of Urban Development
  • Nagpur Metro Rail Project
  • DDA to Take up Projects to Decongest Five Critical Roads
  • Ministry of Water Resources
  • 2015-2016 to be Observed as Water Conservation Year One Uninterrupted Stream of Ganga to be Ensured within Three Years Says Uma Bharti
  • Min of Youth Affairs & Sports
  • SAI released Rs. 11.27 crore to Hockey India during 2014-15 for various activities against the allocated budget of Rs. 10.50 crore

Previous Date

 
Ministry of Communications & Information Technology26-March, 2013 16:16 IST
TRAI releases Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013 dated 25th March, 2013”.

The Telecom Regulatory Authority of India (TRAI) has issued the “Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013” amending the framework for audit of the metering and billing system of service providers provided in the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2006, so as to protect the interest of consumers.

The regulations issued in 2006 have prescribed a Code of Practice for metering and billing accuracy, containing standards for metering and billing, which every access service provider has to comply, so as to minimize the incidences of billing complaints and for protecting the interest of consumers. These regulations also provided for a system of annual audit of the metering and billing system through any one of the auditors, from the panel notified by TRAI, and the service providers are required to submit Audit Report by 30th June of every year and Action Taken Report on the inadequacies, if any, pointed out by the Auditor by 30th September. TRAI had issued a Consultation Paper on 27th November, 2012, seeking the comments of stakeholders on the proposals to introduce financial disincentives for addressing the problem of delay in submission of audit reports and action taken reports, false or incomplete audit and action taken reports and delayed refund of overcharges to affected consumers and proposals for improvement of quality of audit. Open House Discussions were held in Delhi on 9th January, 2013. After considering the views received from the stakeholders during the consultation process, TRAI has issued the Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013. The salient features of these regulations are given below:

Service providers to get its metering and billing system audited annually for basic and cellular mobile telephone service in each service area through any one of the auditor from the panel notified by TRAI.

Audit of call data records of one month of sample subscribers from most popular plans, new plans, data plans and Special Tariff Vouchers, in each Quarter so that the audit is representative of the whole year and also to facilitate timely refund of overcharged amounts.

Submission of audit report and action taken report by service providers to TRAI every year by 31st July and 15th November respectively.

Financial disincentive at the rate of Rs.1,00,000/- per week for delay in submission of Audit Reports and Action Taken Reports by the service providers.

Financial disincentive not exceeding Rs.10,00,000/- per Action Taken Report for false or incomplete information in the Action Taken Report.

In all cases of overcharging established during audit the affected customers shall be refunded of the overcharged amounts within two months, failing which the service provider shall be liable for financial disincentive equivalent to the amount of overcharged amount.

Auditors to submit monthly progress report to TRAI on refund of overcharged amounts to affected customers, in addition to submission of report on progress of audit at periodic intervals.

The full textoftheregulationsisavailableonTRAI’s website(www.trai.gov.in). ForanyfurtherclarificationspleasecontactMr.A.RobertJ.Ravi,Advisor(QOS) on011-23230404.

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MV/RK
(Release ID :94307)

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