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English Release 30-July 2014
Date Month Year
  • President's Secretariat
  • President of India condoles the loss of lives in landslides in Pune
  • President congratulates medal winners in Commonwealth Games
  • The Rashtrapati Bhavan Museum will open for public viewing from August 1, 2014
  • Prime Minister's Office
  • PM condoles loss of lives in landslide in Pune district
  • Sikkim Governor calls on PM
  • Full text of PM's address at 86th ICAR Foundation Day
  • Min for Develop. of North-East Region
  • Developing Ecosystem in North Eastern Region
  • Assistance to North Eastern Region under Special Accelerated Development Programme
  • Min of Commerce & Industry
  • Subsidy Given to Agri Exporters
  • Grant of Infrastructure Status to Hotel Industry
  • No Increase in Import Duty on Apple
  • Relaxation of Conditions for FDI in Different Sectors
  • Effect of Fall in Prices of Natural Rubber
  • Jobs Created Through Manufacturing Units
  • Production of Fine Quality Tea in Uttarakhand
  • US Opposition to Section 3(D) of the Indian Patent Act
  • Min of Culture
  • Funds for World Heritage Sites
  • Restoration and Maintenance of Monuments
  • Min of Defence
  • Air Chief Marshal Arup Raha Takes Over as New COSC
  • Min of Earth Science
  • Doppler Weather Radars
  • Impact of Abnormal Weather Condition
  • COMAPS
  • Min of Environment and Forests
  • Joint Working Group – Important Platform for addressing concerns of Environment and Sustainable Development: Shri Prakash Javadekar US Special Envoy for Climate Change meets Shri Prakash Javadekar
  • Min of External Affairs
  • Supply of Uranium for peaceful uses of Nuclear Energy
  • Step Taken by Government to Reduce Delay in Passport Issuance
  • States of Indo-Us civil nuclear deal
  • Ruling on Maritime boundary between India and Bangladesh
  • Land corridor to religious places in Pakistan
  • Indo-UK Ties
  • Hindi as official language in UN
  • Haj Pilgrimage
  • Expulsion of Indian journalists by Pakistan
  • Diplomats in Indian Missions Abroad
  • Ministry of Finance
  • Union Finance Minister to Hold Meeting with the Chief Executive Officers (CEOs) of Public Sector Banks and Financial Institutions on Comprehensive Financial Inclusion Plan and Other Issues Tomorrow
  • Min of Home Affairs
  • Review of Security Cover to VIPs
  • Claims for Freedom Fighter Pension
  • ILLICIT Drug Cultivation
  • Proposal to Restructure NDMA
  • Refugees and Illegal Migrants
  • Bharat Ratna for Major Dhyan Chand
  • Min of Human Resource Development
  • Institutions of Higher Education in Andhra Pradesh & Telangana
  • Uniform Regulatory Framework for Universities
  • Increase is Expenditure on School Education
  • Changes in Education System
  • Joint Executive MBA Programme of IIT Bombay & WUSIL
  • National Madarsa Modernization Programme
  • Reforms in Higher Education
  • Reason for Reverting to 3 Years Undergraduate Degree in Delhi University
  • Government to Formulate New Education Policy
  • Decrease in out of School Children
  • Minority Youths in Higher Education
  • Min of Labour & Employment
  • Steps Taken by the Government for Construction Workers
  • Amalgamation of Schemes
  • Revision of EPF Pension
  • Amendment to Archaic Factories Act, 1948
  • Labour Plantation Act, 1951
  • Safety at Workplaces
  • Welfare of Industrial Workers
  • Interest Rate on EPF
  • Min of Micro,Small & Medium Enterprises
  • Funding to MSME
  • Virtual Network for MSME
  • De-Reservation of Items from Small Scale Sector
  • Production in MSME
  • Growth in MSME Sector
  • Impetus to Young Entrepreneurs in MSME
  • Production/Export of Khadi
  • Indian Institute of Entrepreneurship
  • Min of Mines
  • Geological Survey of India
  • Development of Mining Areas
  • Mining of Iron Ore in Maharashtra
  • Min of Overseas Indian Affairs
  • Non- Resident Indians Investment Facilitation through Overseas Indian Facilitation Centres
  • Non- Resident Indians Investment Facilitation through Overseas Indian Facilitation Centres
  • Min of Personnel, Public Grievances & Pensions
  • Officials with Doubtful Integrity
  • Grievances of Pensioners
  • Performance Related Incentives
  • Eradication of Corruption
  • CBI Investigation
  • ACC Appointments
  • Min of Petroleum & Natural Gas
  • Press Release
  • Roadmap for Exploitation of Methane
  • Measures to Increase Exploration of Gas and Oil
  • Steps to Make Cities Kerosene Free
  • Fiscal Subsidy on Domestic LPG
  • Global crude oil price of Indian Basket increased to US$ 106.34 per bbl on 29.07.2014
  • Ministry of Railways
  • Ministry of Railways Clarifies that There is No Plan Whatsoever to Replace All Second Sleeper Coaches with AC Coaches in Mail and Express Trains
  • Min of Statistics & Programme Implementation
  • Provisional Results of Sixth Economic Census
  • Min of Steel
  • Iron-Ore Supplied by NMDC
  • Review of Safety and Security of Steel Plants
  • Min of Textiles
  • Santosh Gangwar Launches MIS for Skill Scheme
  • Ministry of Tourism
  • Steps taken to attract Foreign Tourists
  • Countering Negative Publicity of India in International Media
  • Foreign Tourists
  • National Mission to encourage Pilgrimage Tourism
  • Promotion of Cyclopean Walls in Rajgir, Bihar as Tourist Destination
  • India and Australian State of Victoria discuss further strengthening of bilateral cooperation in Tourism Sector
  • Min of Urban Development
  • 16 Former Ministers Served Eviction Notices For Unauthorized Stay; Owe Damage Charges of Rs.21 Lakhs Per Month
  • 16 Former Ministers Served Eviction Notices for Unauthorized Stay; Owe Damage Charges of Rs.21 Lakhs Per Month
  • Min of Youth Affairs & Sports
  • India won 10 medals on day 6 of CWG 2014

Previous Date

 
Ministry of Communications & Information Technology26-March, 2013 16:16 IST
TRAI releases Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013 dated 25th March, 2013”.

The Telecom Regulatory Authority of India (TRAI) has issued the “Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013” amending the framework for audit of the metering and billing system of service providers provided in the Quality of Service (Code of Practice for Metering and Billing Accuracy) Regulations, 2006, so as to protect the interest of consumers.

The regulations issued in 2006 have prescribed a Code of Practice for metering and billing accuracy, containing standards for metering and billing, which every access service provider has to comply, so as to minimize the incidences of billing complaints and for protecting the interest of consumers. These regulations also provided for a system of annual audit of the metering and billing system through any one of the auditors, from the panel notified by TRAI, and the service providers are required to submit Audit Report by 30th June of every year and Action Taken Report on the inadequacies, if any, pointed out by the Auditor by 30th September. TRAI had issued a Consultation Paper on 27th November, 2012, seeking the comments of stakeholders on the proposals to introduce financial disincentives for addressing the problem of delay in submission of audit reports and action taken reports, false or incomplete audit and action taken reports and delayed refund of overcharges to affected consumers and proposals for improvement of quality of audit. Open House Discussions were held in Delhi on 9th January, 2013. After considering the views received from the stakeholders during the consultation process, TRAI has issued the Quality of Service (Code of Practice for Metering and Billing Accuracy) (Amendment) Regulations, 2013. The salient features of these regulations are given below:

Service providers to get its metering and billing system audited annually for basic and cellular mobile telephone service in each service area through any one of the auditor from the panel notified by TRAI.

Audit of call data records of one month of sample subscribers from most popular plans, new plans, data plans and Special Tariff Vouchers, in each Quarter so that the audit is representative of the whole year and also to facilitate timely refund of overcharged amounts.

Submission of audit report and action taken report by service providers to TRAI every year by 31st July and 15th November respectively.

Financial disincentive at the rate of Rs.1,00,000/- per week for delay in submission of Audit Reports and Action Taken Reports by the service providers.

Financial disincentive not exceeding Rs.10,00,000/- per Action Taken Report for false or incomplete information in the Action Taken Report.

In all cases of overcharging established during audit the affected customers shall be refunded of the overcharged amounts within two months, failing which the service provider shall be liable for financial disincentive equivalent to the amount of overcharged amount.

Auditors to submit monthly progress report to TRAI on refund of overcharged amounts to affected customers, in addition to submission of report on progress of audit at periodic intervals.

The full textoftheregulationsisavailableonTRAI’s website(www.trai.gov.in). ForanyfurtherclarificationspleasecontactMr.A.RobertJ.Ravi,Advisor(QOS) on011-23230404.

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MV/RK
(Release ID :94307)

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