The Union Minister of State (Independent Charge)
for Labour & Employment, Shri Bandaru Dattatreya, today inaugurated the
first Special Corporate Office (SCO) of the Employees'
Provident Fund Organisation, EPFO at Bandra, Mumbai.
introduced the concept of Special Corporate Office with a view to provide exemplary
and prompt service to a large chunk of its subscribers who are in employment
with select big establishments covered under the EPF&MP Act and
contributing a significant amount as PF dues. To this end, 16 establishments
have been carefully selected for inclusion in the Special Corporate Office. It
is expected that such establishments will themselves be model establishments as
regards PF work and will in-turn get rewarded with quick, hassle-free and
prompt service. The Special Corporate Office is not a separate office but is a
sub-office of the existing Regional Office, but shall enjoy functional autonomy
to achieve its stated objectives. With this, the efforts are being made by EPFO
to provide services to stakeholders, especially employees, in the minimum
while inaugurating the office lauded EPFO for taking this initiative for
bringing about greater subscriber satisfaction. He noted that this is the
latest in a series of measures taken in the recent past for improving the
services offered by the Organisation. He further elaborated that EPFO has
engaged CDAC (Centre for Development of Advance Computing), Pune as the
technical consultant for ushering in e-governance in all spheres of work.
Manchhubhai Mehta, Minister of Housing, Mining & Labour, Government of
Maharashtra, Smt. Poonam Mahajan, Member of Parliament were present at the
function and they appreciated the various initiatives taken by EPFO. Smt.
Gauri Kumar, Secretary to the Government of India, Ministry of Labour &
Employment, speaking on the occasion complimented EPFO on the implementation of
UAN and desired that necessary seeding of information be done fast.
The Union Labour Minister while addressing the
media dwelt on various measures taken by EPFO.
Allotment of Universal Account Number (UAN): This
initiative for employees was formally launched by the Prime Minister of India
on October 16, 2014 (16.10.2014) for member portability as well as member
identification. Already 4.25 crores members have been allotted Universal
Account Number (UAN). Universal
Account Number has to be seeded with various KYCs such as Bank Account Number,
PAN, Aadhar Card etc. As a result of the sustained drive to seed the UAN with
KYCs, 48.19 lakh Aadhar / NPR details, 2.27 crore bank account details, 94.74
lakh PAN details have been captured. The Bank Account number seeding has been
made mandatory as the same will facilitate the identification and genuineness
of employees in transfer/settlement of their PF Accounts and thereby enhancing
the service delivery quality.
(ii) Process of settlement made easier : EPFO has
made the process of claim settlement easier. As a result of computerisation, seventy
percent of the total claims have been settled within 10 days. The new
software for settlement of claims provides for efficient, accessible and timely
services to subscribers and employers by creating an environment of
transparency and responsiveness which are the essence of all e-governance
projects. 99% of the payments are now sent to the bank accounts of the members
electronically to prevent delays or frauds.
(iii) Member e-sewa account : Members
have been provided facility for viewing their updated pass books, download
UAN Card and initiate a transfer claim which are updated on day to day basis
which reduces their dependency on their employer to a great extent. Also, the
members can now ascertain the balance in their individual Provident Fund
Account online. 9.05 crore hits were made on the EPFO’s website for balance
enquiry. Also available is the facility to check online whether the
employer has made contributions in respect of the member every month.
(iv) Online Transfer Claim Portal (OTCP): The OTCP
provides for online transfer facility of member’s accounts subsequent to change
of job or location resulting in smooth, convenient and prompt transfer of PF
account of the members. Till date, 3,04,315 claims have been submitted through
(v) Knowing Claim Status: The
status of the claims can be verified by the members on the EPFO’s website. A
member can visit the site any time to know the status of the claim. The status
is also sent to the member on his registered mobile number by SMS alert at each
stage of the claim processing to enable him to keep track of the progress of
the settlement. 1.79 crore hits were made on the EPFO’s website for knowing
the status of the claim.
Initiatives for Employers
(i) Online Registration of Employers (OLRE): Code no.
allotment has been made online for greater transparency. The Employers can
obtain Code number by registering online on OLRE Portal in the EPFO website and
avoid the previously existing system for allotment of code number, involving
manual intervention. So far, 29,836 establishments have been allotted code no.
online using this facility. Now, on filling up the required format alongwith
online verification of PAN, the code number is automatically generated by the
system and the employer may start remittance of the dues.
(ii) Online Electronic Challan cum Return (ECR): Launched
in April, 2012, this facility enables employers to submit their returns electronically
and remit the contribution online.. This has replaced the cumbersome process of
filing multiple returns in different reporting periods by the employer and
monthly remittance of funds with a completely paperless and hassle free process
.The employer has to just file one monthly return and remit the money through
the Challan generated . With this the members account is getting credited every
month instead of the erstwhile practice of annual updating at the end of the
Accounting Year. To facilitate this,E-return Tool has been provided to the
employers for assistance in preparing the e-Return which is to be submitted in
(iii) Multi-bank Online contribution: The
ECR (Electronic Challan cum Return) facility has been further improved by the
introduction of multiple bank online payment system. The establishments can
now remit the statutory dues electronically by online payment (currently
available for different 58 banks and efforts are underway to add more banks).
Since the introduction of this facility in August 2014, Rs. 9,454 crore have
been collected through this medium.
to Principal Employers to verify the remittance in respect of contract
employees: A facility provided to the members to know the code
number of their establishment and to find the EPFO office under which their
claim is to be processed. The remittance position of the establishments and
the names of the members in respect of whom the employer had remitted the dues is
also added to the search facility. Now principal employers earlier dependent
on the manual copy of the receipted challan supplied by the contractors can
now by themselves verify the payments and names of the members that were
employed by them through the contractors. This has empowered the principal
employers to keep a check on the contractors.
for Exempted Establishments : The compliance process for PF exempted
establishments (who managed their own Provident Funds) has been simplified and
automated. Now, such establishments can file monthly statutory returns
Shram Suvidha Portal:- This Portal facilitates ease of reporting
at one place for various Labour Laws including EPF & MP Act, 1952 ,
consolidated information of Labour Inspection and its enforcement. The Web
Portal enhances convenience of reporting, transparency in Labour Inspection and
monitoring of Labour Inspection based on key performances indices and provides
an effective Grievance Redressal System hyperlinked with Department of
Administrative Reforms and Public Grievances (DARPG) Portal. Inspections
are now rule based and system driven. The inspection reports are required to
be submitted on line by Inspectors within seventy two hours of conducting the
inspection. The Inspection Portal was formally launched on 16-10-2014 by
the Prime Minister of India.
Initiative w.r.t. International Workers: An online
facility for international workers for granting of Certificate of Coverage has
been launched issuing about 45,000 certificates of coverage facilitating the
benefits under provisions of the Employees’ Provident Fund & Miscellaneous
Provisions Act, 1952. This would help members avoid making social security
contributions in countries if they are already covered under the EPF&MP Act
and the country in which they are currently deputed to have inked Social
security Pacts with India.
Online Grievances Handling system: The
Employees’ Provident Fund Organization has launched online portal EPF i
Grievance Management System (EPFiGMS) to address the grievances of the employer
Accounting System: The Employees’
Provident Fund Organization has entrusted the work of shifting the system of
accounting from present single entry accounting system to double entry
accounting system to the Institute of Chartered Accountants of India-Accounting